The reality that most businesses face​
Despite decades of digital transformation, paper remains deeply embedded in everyday business operations.
Invoices arrive by post.
Customers send forms and written instructions.
Suppliers include delivery notes.
Regulators still require physical records.
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Paper continues to be engrained in the fabric of society. For most organisations, paper isn’t an exception — it’s routine.
And that’s the reality most businesses live with
Despite decades of digital transformation and “paperless” initiatives, paper continues to arrive in organisations every single day.
Invoices, contracts, delivery notes, forms, letters, and records still enter the business through customers, suppliers, regulators, and internal processes. For many organisations, paper is not the exception — it’s routine.
Ignoring that reality is often where problems begin.
And this is why Paperless Fails
Why paperless fails
And why the promise rarely matches reality
The idea of a paperless office is appealing. Less clutter, lower costs, better efficiency.
But for most organisations, paperless initiatives struggle — not because people resist change, but because the starting assumptions are flawed.
Our Vision
a more realistic approach
Progress comes from acceptance, not denial.
Paper exists. The focus should be on managing it intelligently:
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Capture paper where it adds value
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Control documents people use every day
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Apply governance where risk and regulation demand it
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Improve incrementally, not dramatically
This approach lasts — because it works with reality.